What's New - October '23 Update We are pleased to announce that the October update for Civica Education Operations is now live. Take a look at some of the the latest features and improvements introduced this month below: Civica Education Operations Rebrand Parago has been given a fresh new look and...

We are aware of the issue currently surrounding the support email and are endeavouring to resolve it as soon as possible. In the meantime please direct any of your questions to the Service Desk portal found under the support tab or alternatively call 0118 9508087. We apologise for the disruption and...

Changing an email address At this time of year it's not uncommon for schools to have a domain change. Below we have put together an easy 'how to' guide to get your users email address changed over with as little disruption as possible. Admin Users For admin users the user will need to sign into the...

What’s New – July / August Update We are pleased to announce that the August update for Parago is now live. Take a look at some of the the latest features and improvements introduced during July and August below: Display your own Privacy Notice: It is now possible to configure your Parago solution ...

Save 10% on Parago's e-Sign Document Manager - Implement before September Make the September-start easier with 10% off our e-Sign Document Manager at 10% off. We’ll help you: Instantly create and distribute school policies like KCSIE, risk assessments and declaration of interest for staff to sign e...

What’s New – June Update We are pleased to announce that the June update for Parago is now live. Take a look at some of the the latest features and improvements below: Tasks View Enhancements : • Introducing a new 'Failed' tasks/compliance checks view. Any check with a failed status will be display...

Arrange your appointment today and save 10% on your booking! Book Now! https://responsemp.civica.com/ads-summer-2023-booking-request or email paragosales@civica.co.uk Does your school have hundreds of assets but no time or resources to conduct your annual asset audit or discover new assets? Don’t wo...

Please do get your Summer Asset Discovery or Audit Services booked now. We only have a finite number of slots available for the summer holidays so please book early.

Please email paragosales@civica.co.uk to book.

Civica is performing some in-depth research about how you use the Parago product and how we might look to develop over the coming years. Our researchers would love to talk to you for some high level conversations about this. Interviews would be via Teams and would greatly help us shape the roadmap t...

To our users who use Gmail as their email server for Email2Ticket for the Parago Helpdesk module, please be aware we are currently experiencing an issue collecting tickets. We are looking into this to be able to rectify the problem as quickly as possible. Any emails that have been sent to the helpde...

Do you know who the Superuser is for your account? We often find that customers forget to check if the Superuser on their account is still someone who works at their school or Trust. This is potentially a serious data breach if that person still has access to Parago but has left. If you have access ...

HSE inspectors to assess the management of asbestos in schools What is happening? HSE will be carrying out a programme of inspections to primary and secondary schools in England, Scotland and Wales from September 2022 onwards. The inspections will be assessing how schools are managing the risks fro...

Please pass to your IT department if you use Email2Ticket for Helpdesk! As of October 1st, Microsoft will be removing the use of Basic Authentication for IMAP & POP3. More information can be found here: https://docs.microsoft.com/en-us/exchange/troubleshoot/administration/cannot-connect-mailbox-pop-...

Do you know who your Parago Superuser is? If you don't, there is a chance they are a member of staff who has left. This means they may still have a logon to your data and potentially personal data. If you have permissions, take a look in the Users module at the bottom of the home page and see who i...

General • All file upload locations are virus scanned on upload. Virus and malware scanning is also operating in the background on the entire system. • The form on the Support pages have been removed in favour of customers using the Civica Service Desk. Asset Management • When adding an asset throu...