Help Desk Development

johnathan banks · Post by **johnathan banks** » Mon Mar 14, 2016 12:28 pm

If possible could we allow customers to only allow their teacher to set help desk tickets to a departmental email address as appose to individual email addresses, whilst still allowing the individuals to read the tickets when they log in as themselves.

For example if their are 2 IT people who have a log in each and an ICT log in, would it be possible to allow the teacher to only set tickets to the ICT admin address as appose to the the individual IT people, whilst allowing the two ICT people to see the tickets when they are logged into their individual account.