Parago Software

We are delighted to release some significant upgrades to the Policy Document Manager, Helpdesk And Android Premises app. As always, our sincere thanks to the customers that have taken the time to give us feedback.

Helpdesk

Developments

• Email to Ticket has been created giving users full flexibility over how tickets are created. Schools can now create an email address for staff to email to create tickets. In addition to this, alias email addresses will be created based on sections within the account allowing multiple departments to utilise this feature.

Look and feel

• Updates to language in areas such as set up when sections has now been changed to config to save confusion

Policy Document Manager

Developments

• When adding a user, you are able to select which group the person belongs to (and ideally a way we can do this when adding multiple users as well)
• When editing groups, you are able to mass attach users
• When adding or editing a policy, you are able to select which group or users it applies to

Emails

• A user should get an email in each of the following scenarios:

• When they are attached to a new group
• When they are attached to a new policy
• When an existing policy they are attached to updates
• When a new policy gets added into a group they are attached to
• When they sign a policy (saying something like "this email is to confirm you have read and agree to policy XYZ if this was not done by you please contact ....."
• Another email if the Parago user chooses to re send to all users awaiting signature

Look and feel

• To change the words relating to whether it's "self sign" to "e-sign" as customers are finding this confusing.
• Change the buttons to add Users, groups and policies to just take you to those areas (and then have add new .... at the top of the page).
• Change the next review date field to be after the policy active from field.
• Show the field headers more clearly when editing a policy.

Android Premises app

Developments

• The todo list feature is now separate from the calendar allowing staff to update their checks at any point irrespective of how far ahead they look in the calendar.
• Swipe right to access your to do list for every asset in the my account area of the application
• Changes to the helpdesk aesthetics to look and feel more modern and up to date

In addition to this we have also rectified bugs such as:

• When a new user is attached to a group, all the policies attached to the group detach from it.
• When a policy is added to a group the section underneath reads "undefined"
• Internet explorer 11 compatibility with the policy document manager
• Helpdesk Alerts being turned off automatically has been fixed
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