We are proud to announce our recent upgrades to the Parago system

[Parago Software]

We've been very busy here at Parago, working hard to improve our software so you can run your school, MAT or district even better.

IT & Inventory
Now, you can link contracts to assets, enabling you see all Service Level Agreements (SLAs) and key dates for servicing. All this with a simple click of a button, rather than going from one module to another.
We’ve implemented a major upgrade to the permissions system. Administrators can now restrict user permissions by category, so you have more control over what staff are doing.
This extends to the actions below:
• Add assets
• Edit assets
• Delete assets
• Move assets
• Copy assets
• Change asset type
• Disposal of assets (Approve, Final Disposal, Remove)
• Disposal of low value assets (Approve, Final Disposal, Remove)
• Disconnect agent

You also now have the ability to see all assets that have gone into the final stage of disposal.

Dashboards
Despite only being released last month, we have continued to work on our newest. We have given the Multi School Account Manager (MSAM) the ability to show you individual assets in their relevant segments broken down by school. This means you can now see exactly what is going at each school at any time.

In addition, your MSAM can push dashboard templates to all your schools, so you no longer have to create the same dashboard several times.

e-sign Document Manager
Now, you can create groups to review unpublished policies prior to sign-off, so the SLT can review them in the portal before it is pushed to general members of staff.
They can make comments regarding the policy that will be sent back to the administer.
You can also allow a policy to be postponed so it’s not required to be signed as well as create non-e-sign policies.

Helpdesk
You can now create domain wildcards in email to ticket. Simply put one email address as the ‘add from’ field and tick the ‘use wildcard’ button in the address settings and that domain will be picked up – tickets will then be created from emails from that domain in the system.

Coming soon: Helpdesk SLAs are now in beta testing
This is an incredibly powerful part of the system will give our helpdesk administrators more control over their tickets than ever before! The helpdesk SLAs will allow the you to create sets of rules that govern how tickets behave. For example, all tickets that are urgent and have not been modified for two days are reassigned to the department manager.

There will be more information regarding this feature soon and is expected to go live on the 5th January 2019.