January 2019 Update

[Parago Software]

Parago are proud to announce the changes in the January 2019 update

Helpdesk SLAs

Helpdesk SLAs allow system admins more control of their tickets than ever before! Using the SLA function, users are able to set rules to change ticket detail such as their assignee, status, priority and type. In addition to this, users can also set email alerts so tickets that meet a user created criteria can alert managers that the ticket hasn’t been dealt with.

Helpdesk collaborators

Sometimes, more than one person is involved in a project or needed to assist in closing a ticket. This is why we have created helpdesk collaborators. More than one user can be attached to a ticket. This means that person will receive the same update emails as the main ticket owner and can have oversight on this ticket.

New Asset types

Pencil Sharpener
All in one PC

Please visit the help section for our guides on helpdesk SLAs before using this feature.

If you require any support, please contact us on 01189508087 or at customersupport@parago.co.uk.