Check your Parago Administrators!

[Parago Software]

Have you checked your Parago Administrators?

We recommend schools and trusts check that their Parago Administrators are valid at least every 3 months for leavers etc.. On the Home page there is a Users icon in the lower half of the screen. If you don't see this then you don't have those permissions and so hopefully someone else can.

Check to see if you have any user accounts of people who have perhaps left or changed role. Do you need to remove them or temporarily disable them? Parago will disable accounts that have not been accessed in the past 6 months to help secure your system - except for the Superuser!

So most importantly, is your Superuser (highlighted in blue), still a valid user? This account is especially important and it's not uncommon to find schools with Superusers who have left the organisation. You will need to make someone else the Superuser.

If you require any assistance then please contact Support. Please note, we cannot change account users for you. If you cannot change your Superuser, and no-one else can, then we would need confirmation from the Headteacher requesting this or from the Trust if you are part of one, for us to help.