Changing an email address

[Parago Software]

Changing an email address

At this time of year it's not uncommon for schools to have a domain change. Below we have put together an easy 'how to' guide to get your users email address changed over with as little disruption as possible.



Admin Users

For admin users the user will need to sign into their account with the old login details (i.e. old email address) navigate to preferences and they will see a user’s tab. The first option is email address, this can be updated to the new email address and then in the password boxes populate their original Parago password.

At the bottom of the page please save preferences. The user will now be able to log in with their updated email address and original password.



Portal Users

For portal users the user will need to log into the portal and click the preferences icon. This will show them an email box where they can change their email address. Correct to the new email address, populate the original account password in the password boxes and press save preferences.

The user will now be able to log into the portal with their updated email address and original password.



If your portal users use Office 365 sign on, they will need to press the reset password option, create a password, and then log in with their original email address and new password to complete the process. This will require them to still have access to their old address. If this is not possible then a Support request will be necessary and may be chargeable.

Once they have changed their email address, they will be able to continue using the Office 365 button

Please be aware that administrators of e-sign will need to log into their e-sign document manager module, into the user’s section and update the emails of the users in there also for the users to still be able to access their policies